Job Aids 

Performance Support Resource

For Frontline Guest Services Teams
Printable Guest Service Job Aid

Designed as a quick-reference tool for frontline staff, this job aid supports real-time decision-making during difficult customer interactions. It reinforces key concepts from the Customer Conflict Resolution e-learning module, offering actionable tips on body language, empathy phrases, timing awareness, and the L.E.A.P. method. 

Performance Support Resource

For First-time or transitioning managers,

Mentors or team leads without formal leadership training
Printable Job Aid

To guide employees, new and mid-level managers, and supervisors in delivering constructive feedback effectively and respectfully, promotes growth-focused conversations while minimizing defensiveness and misunderstandings.